Charging Period
You have a 30 day trial period to use the service absolutely free. You are then charged for the next 12 months of service in advance.
How is the service charged?
After your 30 day trial, a reading is taken of the size of your archive. You are then charged for that price band of service.
Account upgrades
As the year goes on you may need more space in your archive. If this happens you will receive an automated email giving you the option of reducing your archive or paying for the additional space needed.
Account downgrades
It is not possible to decrease the size of your account within the billing year. At the start of your next billing year you will be automatically charged for the lower archive space if you have reduced the amount of data in the account.
What if my account falls below 500 mb?
If your account is below 500 mb at the start of any billing year you will be extended for that year without any charge. If during that year you increase your archive size above 500 mb you will be emailed with the option to reduce the archive size or pay for the new price band for the remainder of the year.
Does removing data from the backup selections window
decrease the size of my backup?
Once a file has been backed up it is added to the amount of space you have used. If you want to back up more information without increasing your account size you will have to remove old information from your backups. You will also have to unselect it from the local backup selection window.
What is an Account on Hold?
You have reached capacity of your selected service limit and backups will not occur until you have increased the account capacity or removed old information from your backup to free up space.
What is a suspended account?
Accounts will be suspended if you have reached the end of your billing year and we have been unable to renew your account with the available credit card details. This information will be displayed on the daily backup report. At the termination of your billing year the suspended account will be cancelled and backed up data will be removed from the server.
How can I cancel an account?
To cancel the service select 'Submit Support Request' from the Help pulldown menu. Indicate you wish to cancel the service here. Clicking the Add Report button will time stamp your request and send it to the PCFort support team.